We understand that circumstances can change and you may need to cancel your surgery.
Although considerable time and resources go into coordinating surgery, we believe patients should feel comfortable making the decision that is right for them, without unnecessary financial pressure.
That’s why MINKST offers a full refund of your surgery payments if you cancel more than seven days before your scheduled surgery date, regardless of your reason for cancelling.
We also offer a fully refundable surgery consultation fee if you decide not to proceed within 48 hours after your first surgical consultation.
Cosmetic surgery is a significant decision, and we never want patients to feel pressured into proceeding.
Your Right to Reconsider Surgery
Before cosmetic surgery can be formally booked or payment made towards surgery, patients must complete the required pre-operative consultations, informed-consent process and mandatory cooling-off period.
Patients may change their mind and withdraw consent at any time before their procedure. Any applicable refund or cancellation arrangements are outlined below.
Consultation Fee
The consultation fee covers the arrangement of your initial surgical consultation.
For consultation fees paid on or after 1 April 2024: The consultation fee is fully refundable if you decide not to proceed and request a refund within 48 hours after your first surgical consultation ends.
After this period, the consultation fee is non-refundable. Read more about our Refundable Surgery Consultation here.
Surgery Payments
MINKST offers the following cancellation and refund arrangements:
Cancellation more than seven days before surgery
If you cancel more than seven days before your scheduled surgery date, you will receive a full refund of all amounts paid towards your surgery, regardless of the reason for cancellation.
Cancellation within seven days of surgery
If you cancel within seven days of your scheduled surgery date, a cancellation fee of $2,500 will apply, unless you are still within an applicable cooling-off period, in which case you will receive a full refund.
We have a cancellation fee because during this period, arrangements are finalised with the hospital, anaesthetist and surgical team. Implants or other surgical materials may also be ordered, and the allocated theatre time may not be able to be offered to another patient.
Cancellation after surgery
Once surgery has been performed, surgery payments are not refundable for any reason.
Refund Process
We aim to process refunds within seven days of receiving the information required to complete the refund.
Please ensure that the bank account details you provide are accurate to avoid delays or payment errors. We are not responsible for any loss from you providing incorrect bank account details.
Questions?
Our aim is to be transparent, fair and supportive throughout your surgical journey.
If you have any questions about our Refund & Cancellation Policy or would like to discuss your circumstances, please contact our team at team@minkst.com.
We are always happy to help.