At MINKST, we’re passionate about helping patients feel confident, informed, and supported at every stage of their journey. Our team is made up of caring, driven professionals who value excellence, collaboration, and genuine human connection.

If you’re looking to grow your career in a modern, patient‑focused cosmetic company, we’d love to hear from you!

Bookings Specialist

Location: Work From Home (Australia‑based)

Employment Type: Full‑time

About the role:

Our Bookings Specialists are the friendly, organised, detail‑driven point of contact for patients at the beginning of their MINKST journey. You’ll be helping people feel informed, supported, and confident, while managing bookings and enquiries in a fast‑paced environment.

You do not need a sales background to succeed in this role. We welcome applicants from a variety of service‑based industries (healthcare, hospitality, beauty, admin, call centre, customer support, etc.). What matters most is your ability to deliver exceptional customer service, stay organised, and work independently.

Main qualities we’re looking for: 

• A true Customer Service Superstar who genuinely loves helping people
• Strong attention to detail and excellent written and verbal communication
• Independently motivated, driven, and confident working autonomously (WFH)
• Able to juggle multiple tasks at once
• Comfortable working at a fast pace during busy periods
• Thrives in a structured, service‑focused environment
• Computer savvy – across Mac computers and Google platforms and a quick learner in CRM based systems

Key responsibilities:

• Managing patient enquiries via phone, email, and online channels
• Booking and coordinating consultations and surgery dates
• Providing accurate information and guidance to patients
• Maintaining detailed and organised patient records
• Working closely with the wider MINKST team to ensure a seamless patient experience

Patient Experience Team Member – Remote

Location: Work from home

Employment Type: Full time

About the role:

We are seeking a full time team member to join our Patient Experience Team. Our team is a friendly, organised group that plays an integral role in every patient’s journey.

In this role, you’ll support patients from the moment they book and pay for their consultation, through their consultation experience, surgery preparation, post operative care and ongoing recovery. You’ll be a key point of contact, helping to ensure every patient feels supported, informed, and cared for throughout their entire experience.

Previous experience in the healthcare industry is not essential, although it would certainly be an advantage. More importantly, we’re looking for someone who is highly self motivated, thrives in a collaborative team environment, has exceptional organisational skills, and is genuinely passionate about delivering outstanding customer service.

Main qualities we’re looking for: 

• A confident communicator with outstanding customer service skills
• Experienced in medical administration
• Organised with exceptional attention to detail
• Self-motivated and comfortable working independently from home (and have a private, quiet environmenn).
• Able to manage multiple priorities in a busy environment
• Tech-savvy and quick to learn new systems

Key responsibilities:

• Managing patient enquiries via phone, email, and online channels
• Booking and coordinating consultations and surgery dates
• Providing accurate information and guidance to patients
• Maintaining detailed and organised patient records
• Foster a supportive and compassionate environment to care for patients and their families
• Work closely with our supportive team to achieve shared goals
• Provide a collaborative style of communication that strengthens relationships between relevant medical professionals