We will collect your personal information that is necessary and relevant to provide you with our services. Wherever practical we will collect your personal information directly from you. However, we may also need to collect information from other sources such as Surgeons and Hospitals. The Surgeons and Hospitals may also collect and hold your personal information (including your health information).
We may collect the personal information you directly give us through the following ways:
We may also collect personal information from third parties such as contractors, suppliers, business partners, our clients and publicly available sources.
The personal information we may collect can include but is not limited to, your name, address, date of birth, contact details, your device ID, IP address, statistics on page views, traffic, details of the services you make enquiries about, and other information required to facilitate a procedure. We may collect and hold health information about you, such as your height, weight and medical history and any information you provide to a Surgeon. We will only collect health information about you with your consent, or otherwise in accordance with the Privacy Act.
We may not be able to provide you our services if you do not provide us with the necessary personal information.
We may collect, hold, use and disclose your personal information for the following purposes:
We may collect personal information about you when you use and access our website. We may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the IP address assigned to your device. We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. You can disable cookies through your web browser but this may cause our website to not work as intended for you.
We are committed to keeping your personal information secure. In order to prevent unauthorised access or disclosure, we have put in place suitable electronic and managerial procedures to safeguard and secure the information we collect online.
MINKST is primarily hosted in Australia. We may engage an overseas recipient to provide services to us, such as cloud-based storage solutions. The use of overseas service providers to store personal information will not always involve a disclosure of personal information to that overseas provider. By providing us with your personal information, you consent to the storage of such information on overseas servers and acknowledge that Australian Privacy Principle 8.1 will not apply to such disclosures. For the avoidance of doubt, in the event that an overseas recipient breaches the APPs, that entity will not be bound by, and you will not be able to seek redress under the Privacy Act.
Our websites may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share information about you. We do not control these third party websites and are not responsible for their use of information about you.
You are entitled to access your personal information. We request that you put this in writing.
We may not be able to provide you with access to all of your personal information and, where this is the case, we will always tell you why. There may be a fee for the administrative costs of retrieving and providing you with your information.
We will take reasonable steps to ensure that your personal information is accurate, complete and up to date. We may ask you to confirm your information is correct throughout the process of using our services. We request that you let us know if any of the information we hold about you is incorrect or out of date.
We are committed to working with you to obtain a fair resolution of any complaint or concern about the privacy of your personal information. If you have a complaint we request that you contact us in writing. Our intention is to resolve any complaint fairly and as quickly as possible. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
Effective: 01 September 2020