At MINKST, we’re passionate about helping patients feel confident, informed, and supported at every stage of their journey. Our team is made up of caring, driven professionals who value excellence, collaboration, and genuine human connection.

If you’re looking to grow your career in a modern, patient‑focused cosmetic company, we’d love to hear from you!

Bookings Specialist

Location: Work From Home (Australia‑based)

Employment Type: Full‑time

About the role:

Our Bookings Specialists are the friendly, organised, detail‑driven point of contact for patients at the beginning of their MINKST journey. You’ll be helping people feel informed, supported, and confident, while managing bookings and enquiries in a fast‑paced environment.

You do not need a sales background to succeed in this role. We welcome applicants from a variety of service‑based industries (healthcare, hospitality, beauty, admin, call centre, customer support, etc.). What matters most is your ability to deliver exceptional customer service, stay organised, and work independently.

Main qualities we’re looking for: 

• A true Customer Service Superstar who genuinely loves helping people
• Strong attention to detail and excellent written and verbal communication
• Independently motivated, driven, and confident working autonomously (WFH)
• Able to juggle multiple tasks at once
• Comfortable working at a fast pace during busy periods
• Thrives in a structured, service‑focused environment
• Computer savvy – across Mac computers and Google platforms and a quick learner in CRM based systems

Key responsibilities:

• Managing patient enquiries via phone, email, and online channels
• Booking and coordinating consultations and surgery dates
• Providing accurate information and guidance to patients
• Maintaining detailed and organised patient records
• Working closely with the wider MINKST team to ensure a seamless patient experience